Technical Support

Canvas Support

You have a variety of options for obtaining support through Canvas. Select a button below to access one of the options.

: All Xavier students have 24/7 phone support access with Canvas. You can contact Canvas support at 855-778-9967 with your general how-to questions and technical questions — or if you experience any problems with Canvas.
: All Xavier students also have 24/7 live chat support access with Canvas. An additional benefit of using the live chat support is that you will receive a transcript of your chat after it concludes.
: The Canvas guides are highly recommended for finding answers to common questions quickly. You can also find tutorials for every Canvas feature here.
: Xavier offers a basic Canvas training course that all students are automatically enrolled in. This course will familiarize you with all of the student features in Canvas.
: Additional Canvas help options can be found by clicking on the Help button at the bottom-left hand corner of every Canvas page.

Service Desk

If you need technology assistance (non-Canvas related) at any time during the course, contact the Xavier Service Desk at 513-745-4357 (HELP), or visit the Service Desk website.

Academic Support

Disability Resources

If you have, or think you may have, a disability, please contact Accessibility and Disability Resources for a confidential discussion. Our offices are located in Conaton Learning Commons (CLC) Suite 514. We can be reached by phone during office hours at 513-745-3280.

Library Services

University Library offers a wide range of research help options, resources, and services. Students can start finding sources with Search@XU to search across multiple databases using one search to find books, e-books, journal articles, streaming media, and more. Learn about library resources and services from the Road Through Library Research guide and learn the research process steps from the Library Research Tutorial.

Research librarians are available to help students find high quality sources for papers and projects. Find a librarian for research help at the Connection Center Desk on the main floor of the Conaton Learning Commons (CLC) during regular daytime hours, Monday through Friday. After hours, email a librarian at askus@xavier.edu and receive a response within 24 hours, Monday through Friday. Individual research help consultations with a personal librarian, by subject major, are also available at Ask a Librarian.

Visit the Connection Center Desk to check out library materials, pick up OhioLink books from the hold shelf, check out items on course reserves, and borrow laptops, calculators, phone chargers, or even an umbrella. Additionally, a variety of study spaces are available throughout the CLC and the McDonald Library, including the option to book a group study room.

Please feel welcome to reach out for assistance and enjoy the library as a place to study or to take a break.

Tutoring and Other Services

The Office of Academic Support (OAS) provides free services, including tutoring, supplemental instruction, and study groups, to undergraduate Xavier students. The OAS is located on the fifth floor of the Conaton Learning Commons, Suite 514.
The James A. Glenn Writing Center provides free tutoring services to all Xavier students, for any stage of the writing process: understanding an assignment, generating ideas, drafting, organizing, revising, editing (addressing sentence structure, grammar, and punctuation concerns), and documenting sources. Tutoring appointments are scheduled in one-hour time slots and can be reserved by emailing writingcenter@xavier.edu, calling 513-745-2875, or visiting the office to set up your preferred times. Sessions are primarily in-person but can also be conducted via Microsoft Teams and email appointments. The Writing Center is located in the Conaton Learning Commons, Room 400.
The Mathematics Tutoring Lab offers tutoring for MATH courses level 105-171 (with the exception of 125). It is located in the Conaton Learning Commons, Room 419. Drop-in and answer-type sessions are welcome.

Health and Wellness

Xavier Health Services, operated by TriHealth, provides medical and mental health support for students. Office visits are available by appointment for injuries, immunizations, physicals, previous health concerns, and general sick appointments. Telehealth visits may be an additional option to obtain personalized medical care from a Xavier Health Services provider. Students may call Health Services at 513-345-3022, option 2, to schedule an appointment or speak with a member of the medical team. Walk-in appointments are not available at this time.
Xavier Counseling Services is staffed by clinical psychologists and counselors licensed in the state of Ohio. The staff also includes a board-certified consulting psychiatrist if you need medication or hospitalization. Students can benefit from the same quality of service that's available in a private practice, and services are free to all students. To get connected with a therapist, consult the website or call 513-745-3022, option 2.
Xavier Psychological Services provides counseling offered by the Department of Psychology's graduate students. Call 513-745-3531 to set up an appointment.
Wellbeing coaching, offered through Xavier's partnership with TriHealth, is available for all Xavier students, at no cost. Wellbeing coaching sessions can help students work towards their goals of improving nutrition, increasing physical activity, reducing stress, and improving sleep.
The Store, Xavier's student-run food pantry located in the Village gazebo, can provide assistance with accessing food or personal items. It is open Fridays from 3-5pm or by appointment. To get more information or make an appointment, contact thestore@xavier.edu.

University Policies

Academic Integrity

The pursuit of truth demands high standards of personal honesty. Academic and professional life requires a trust based upon integrity of the written and spoken word. Accordingly, violations of certain standards of ethical behavior will not be tolerated at Xavier University. These include cheating, plagiarism, falsification of records for academic gain, collusion, copyright infringement, or abuse of physical or intellectual property or use of generative artificial intelligence (GAI).

All work submitted for academic evaluation must be the student’s own. Certainly, the activities of other scholars will influence all students. However, the direct and unattributed use of another’s efforts is prohibited as is the use of any work untruthfully submitted as one’s own.

Penalties for violations of this policy may include, but are not limited to, one or more of the following: a written warning, academic integrity training, a zero or an “F” for that assignment or test, an “F” in the course, university probation, suspension, or expulsion from the University. This violation is to be submitted to the dean of the college of the student’s major(s), via the Academic Integrity reporting system, though the instructor has full authority to assign the grade for the assignment, test, or course; the dean has full authority to assign university-level penalties. If disputes of interpretation arise the student, faculty member, and appropriate chair/program director/school director should attempt to resolve the difficulty. If this is unsatisfactory, the dean will rule in the matter. As a final appeal, the Provost or their designee(s) will make a final determination.

University Catalog, updated fall 2023

More information can be found on the Academic Integrity website.

Copyright

Copyright laws and fair use policies protect the rights of those who have produced the material. Xavier University course sites contain copyrights held by the instructor, other individuals or institutions. Such material is used for educational purposes in accord with copyright law and/or with permission given by the owners of the original material. You may download one copy of the materials on any single computer for non-commercial, personal, or educational purposes only, provided that you (1) do not modify it, (2) use it only for the duration of this course, and (3) include both this notice and any copyright notice originally included with the material. Beyond this use, no material from the course web site may be copied, reproduced, re-published, uploaded, posted, transmitted, or distributed in any way without the permission of the original copyright holder. The instructor assumes no responsibility for individuals who improperly use copyrighted material placed on the website. You can also request copyright help from the library if you have specific questions.

Gender-Based Discrimination and Violence

Xavier University seeks to provide an environment that is free from discrimination based on sex and/or gender. If you have experienced sex discrimination, including sexual violence, intimate partner violence, stalking, or sexual harassment, we encourage you to reach out to Xavier’s Advocacy & Prevention Coordinator for free and confidential support. We also encourage you to report to Xavier’s Chief Title IX Officer and/or the Xavier University Police Department.

Xavier faculty is committed to supporting students and promoting a safe, respectful environment. Therefore, if you share information regarding sex discrimination with a Xavier faculty member, that faculty member will share the information with Xavier’s Chief Title IX Officer so that she can provide you with comprehensive information on your rights, options, and available resources. When sharing information with a faculty member, you may choose to withhold identifying information until you have spoken to a confidential resource to learn all options and resources. For lists of confidential vs. non-confidential resources, please see the following diagram: Title IX Sexual Harassment & Interpersonal Violence Reporting Options and Support/Advocacy Resources.